Job Openings
PRACTICE/OFFICE MANAGER
Practice/Office Manager at Gannett Health
Gannett Health is a patient-centered Direct Primary Care (DPC) practice seeking a highly organized, detail-oriented Practice Manager to oversee daily clinic operations, patient communication, billing coordination, and administrative workflows. This role is central to maintaining efficient operations, excellent patient experience, and regulatory compliance within a small, team-based practice.
The ideal candidate is dependable, task-driven, comfortable managing multiple responsibilities, and capable of working independently.
Key Responsibilities
Patient Communication & Front Office
Answer phones during business hours:
Monday–Thursday: 8:00 AM–4:00 PM
Friday: 8:00 AM–12:00 PM
Prioritize in-person patient interactions over phone calls
Check and manage clinic mailbox daily
Monitor incoming faxes and upload documents to patient charts for provider review
Send referrals, imaging orders, lab orders, and medical records requests via EHR fax system
Submit prior authorizations as needed
Track and manage patient reminders for labs, imaging, and annual exams
Laboratory Coordination
Retrieve lab reports daily from lab portal
Upload lab reports into patient charts with proper labeling
Notify lab courier daily for specimen pickup
Prepare lab requisitions and specimen labels
Process laboratory specimens according to established protocols
Maintain daily laboratory temperature logs and report irregularities
Perform weekly urinalysis quality control
Membership & Patient Administration
Manage patient documentation
Manage patient enrollment
Maintain accurate patient chart tags and records
Track and manage membership renewals and changes
Billing & Financial Coordination
Monitor patient invoices and aging reports
Apply late fees according to policy
Generate and mail delinquent payment letters
Process weekly bank deposits
Clinic Operations
Maintain supply levels and stock clinical materials
Assist with inventory management and ordering preparation
Ensure lab and clinical equipment readiness
Weekly Responsibilities
Review billing and aging reports
Prepare and send payment notices
Complete weekly bank deposit
Monitor supply expiration dates and restock as needed
Monthly Responsibilities
Generate monthly billing and fee reports
Conduct full inventory review of medical and office supplies
Prepare monthly supply order carts
Coordinate medication pickups as needed
Perform monthly AED safety checks
Manage clinic calendar closures
Assist with patient communication emails
Quarterly Responsibilities
Conduct patient chart audits for overdue care reminders
Track and renew provider licensing and regulatory requirements
Systems & Technology Used
Experience with the following platforms is preferred:
Elation (Electronic Health Record)
Google Drive & Google Sheets
QuickBooks
Required Skills & Qualifications
Required
Strong organizational and multitasking skills
High attention to detail
Excellent written and verbal communication skills
Ability to work independently in a small team environment
Comfortable handling confidential medical information
Basic computer and document management skills
Ability to follow standardized workflows
Preferred
Experience working in healthcare, medical office, or DPC practice
Familiarity with electronic health records (EHR)
Medical office billing or membership-based billing experience
Knowledge of basic laboratory handling procedures
Experience with prior authorizations and insurance coordination
Physical Requirements
Ability to sit or stand for extended periods
Ability to lift and move supplies up to approximately 20 pounds
Ability to perform light stocking tasks
Schedule
Monday–Thursday: 8:00 AM–4:00 PM
Friday: 8:00 AM–12:00 PM
Flex-time offered
Compensation & Benefits
Competitive salary based on experience
Paid time off including: vacation, personal time, sick leave and bereavement leave
Continuing education opportunities
Qualified candidates submit resume and professional cover letter to: info@gannetthealth.com
All inquiries and applications will be held strictly confidential