Frequently Asked Questions

If we can’t answer all of your questions below, please reach out!

  • Direct Primary Care is a health care model focusing on the patient-provider relationship and allows for personalized decision-making, optimized health-related goals and achievements without an insurance company intervening in the patient’s process of deciding what is best for their health. A monthly membership fee is paid by the patient directly to the provider and includes services listed under the services section of this website.

  • The Primary Care Membership includes all services listed in Services>Primary Care. Some psychiatric diagnoses are managed within primary care such as anxiety, depression, ADHD, and dementia. Otherwise, nutrition and psychiatry consultations are not included in the primary care monthly membership fee. We are working on blended models that include all services, so please check back with us or call to discuss car eoptions

  • Yes! We offer on-demand and one-time appointments for annual exams, pre-operative exams, sports physicals, acute illness and injury evaluation, lab draws, etc.

  • Insurance is not accepted because we believe in a direct model of care between patient and provider.

    A “super-bill” is provided to all patients for primary care, psychiatry, and nutrition services. This can then be submitted by the patient to their insurance company for reimbursement. Because all health insurance policies are different, Gannett Health is not able to guarantee reimbursement from your insurance including Medicare or Medicaid. Gannett Health services would be considered “out of network” and might be applied towards your out-of-network deductible. It is each patient’s responsibility to understand their insurance carrier’s reimbursement policy. You can also always use FSA funds to pay for your monthly membership, or HSA funds to pay for lab studies.

  • If possible, health insurance is always recommended—especially coverage for catastrophic events, hospital services, surgery, radiology/laboratory studies, and medications. Your insurance company may cover the costs of laboratory or radiology studies that we may need to order for you.

  • Our vision of care is committed to a better patient experience. Unfortunately, reimbursement rates from most insurance companies are very low and prevent us from being able to provide an un-rushed environment and an attentive level of care. If we accept insurance, we would have to see 15-20 patients per day and increase administrative staffing. Additionally, sometimes insurance companies prevent providers from offering the types of services we envision for our patients. We’d rather be able to make these decisions with each patient, instead of allowing an insurance company to do so.

    Instead - you could also think about your membership fee as being similar to the insurance co-pay you may already pay each visit with a provider who accepts insurance.

  • Medicare and Medicaid patients are required to sign a waiver agreeing that neither the patient nor Gannett Health will bill these insurance carriers for membership fees. Depending on your plan, Medicare/Medicaid may still cover services such as radiology/laboratory studies, medications, and specialist appointments that we arrange for you.

  • Your membership fee covers services provided directly by Gannett Health. There may be times when a specialist referral or emergency room visit may be needed - and these providers will bill your insurance directly.

  • Your medical record will only be shared with your insurance company if you ask us to do so. When you are referred to a specialist, we will provide them with your medical record so they can understand any medical work-up that has already been completed at Gannett Health. You would need to sign a Medical Records Release to complete this process.

  • At this time, the minimum age of patients is 15 years old. We hope to start seeing kids in the future when we hire a pediatric provider.

  • While we do not have admitting privileges to local hospitals, we are available for health care advocacy services (included in your membership) while you are admitted. Louisa is able to visit you, help answer questions about your care plan, and coordinate care meetings between you, your family, and your hospital teams. We are also available for follow-up care when you discharge home.

  • Psychiatry and nutrition consultations are not included in your primary care membership. Specialty procedures, labs, medications, and vaccinations are also not included in your membership.

  • A 3-month membership commitment is required for all new patients. This allows time to complete a comprehensive intake process, medical history review, comprehensive physical exam, and get to know you!

  • After the initial 3-month commitment, you may cancel your membership at any time and for any reason by providing 30 days’ advance notice to Gannett Health.

  • We understand that schedules change, and you may need to reschedule or cancel an appointment. Unless it’s an emergency, we kindly ask that you provide at least 24 hours of advance notice when canceling appointments. This gives us enough time to work other patients into the schedule, and plan ahead!

  • Annual Payment: Receive a 10% discount on memberships when paid annually (excludes Summer Season Membership).

    Family Discounts: If you would like to enroll 5+ family members (yourself, a partner, adult children, parents, etc.), please schedule a free phone consultation, and we will develop a membership plan to support the needs of your family.

  • Gannett Health is dedicated to serving patients in Sheridan and surrounding communities. We also serve all residents of Wyoming through telemedicine services. The number of patients per provider is limited, and we guarantee your provider will never change.

  • Absolutely. We provide comprehensive and compassionate care to individuals and their families in the LGBTQI+ community.

  • During your initial free consultation, we’ll talk about your needs and discuss a plan that works well for you! If your needs change over time, we’ll have ongoing conversations to find the best plan of care that won’t break the bank.

Please note, this website provides a general description of service offerings. The terms of these services are further defined in our patient-practice agreement provided upon initiating care.

Any other questions?

Please do not hesitate to contact info@gannetthealth.com or call/text 307-752-9190